For too many 3PLs, “quality” is a buzzword. Look behind vague quality program descriptions and you’ll find more generalities. At Weber, we’ve built genuine rigor around logistics quality into day-to-day operations, with a well-developed set of tools, processes and reporting disciplines. As a result, you can stay focused on the big picture, while we deliver precise execution of daily fulfillment requirements.
Superior quality starts with an error-free launch of a new facility or project. Weber’s 350-point, start-up checklist keeps everyone focused and on point. What’s different about our start-up team? You. Customers are involved in every single status call, ensuring complete transparency and no surprises.
Performed daily and weekly by the warehouse and transportation management at each facility, with monthly review at the divisional leadership level, and quarterly by our independent corporate audit team. Trend analysis and KPI performance overall are reviewed with clients at the Quarterly Business Review (QBR).
Audit results are reported and scrutinized at weekly operations meetings, promoting healthy competition among managers on logistics quality performance. And, you can monitor performance in real-time since audit results for each account are updated daily on our secure web portal.
Performance is tracked against your key metrics reviewed daily, monthly and quarterly. We measure and post standard KPIs. Custom metrics and reports are developed according to mutually agreed Service Level Agreements (SLA’s).
Staff are regularly tested on their knowledge of the standard operating procedures for their accounts. Root cause analysis and corrective actions will determine the need for immediate re training.
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