Holding your 3PL accountable to deliver on the service promise can be difficult. However, a key component of that is monitoring key performance indicators (KPI’s).
Holding your 3PL accountable to deliver on the service promise can be difficult. However, a key component of that is monitoring key performance indicators (KPI’s).
Does your warehouse or 3PL provider have an internal audit program in place? It is critical for all operations follow standard operating procedures (SOP’s) – that’s how you get to the quality we need to deliver on our promises.
As the saga of the 3PL selection process comes to an end and a contract is signed, one must prepare for what comes next. A new journey with your 3PL is now beginning; a journey called the onboarding process.
The onboarding process shows a great deal about the 3PL partner you selected. At this time the truth comes out; maybe you received amazing rates, but now experience a lack of service and attention. Maybe you paid well above market price, but the service is impeccable. Regardless, you want to know what you are getting into, good or bad. A company’s onboarding process will ultimately say a great deal of how it operates in the long run and will set the tone for the relationship.
