header-img3.jpg

West Coast and California Logistics Blog

Managing Client Relationships

Jan 13, 2017 / by Arlene Slivka posted in 3PL, Management, Solution

0 Comments

3PL partnerships work best when both parties are engaged and understand each other.  Like any relationship, it takes some work to get to the ideal level of partnership.  The 2017 Annual Study on the State of Logistics Outsourcing published by Dr. C. John Langley stated:  91% of 3PL users and 97% of 3PL providers reported that their relationships are successful and that their work is yielding positive results.  Following are three keys to establishing an effective successful relationship and avoid a costly breakup and transition.

Read More

A Spotlight on KPI Metrics: On-Time Shipping

Jan 6, 2017 / by Mimi Ma posted in 3PL, KPIs, Onboarding

0 Comments

Holding your 3PL accountable to deliver on the service promise can be difficult.  However, a key component of that is monitoring key performance indicators (KPI’s).

Read More

Characteristics of GREAT Teamwork

Dec 15, 2016 / by Cathy Rios

0 Comments

Throughout my career in logistics, teamwork has been an essential – and rewarding -- part of my operational SOP. Everyone’s role is vital in a successful operation;that synergy ultimatelydrives productivity, quality, and timeliness. 

Read More

Handling your Supply Chain this Holiday Season

Dec 2, 2016 / by David Hooper posted in Supply Chain, Holiday

0 Comments

Black Friday, Cyber Monday, and the holiday season are critical periods for many companies. For both brick-and-mortar retailers and online merchants, the holidays may be the year's peak sales period, representing in excess of 50% of their annual business. With so much on the line, it is critical to be prepared.

Read More

Different Generations, One Goal

Nov 23, 2016 / by Josue Gonzalez posted in Management, Leadership

0 Comments

As a company grows, so does its need for new talent, and in today’s workforce there are several generations to choose from. One can select from the well-seasoned Baby Boomer to the green bushytailed Millennials, each with their own strengths. Figuring out the correct balance for a company can be a challenge and takes some understanding of where the company stands in its development. All customers, regardless of their respective generations, are looking for the same things from a 3PL: timely communication, meeting delivery times, and avoiding additional cost. 

Keep in mind the following when dealing with different generations.  

  • Be aware of preferred work styles: Boomers tend to prefer detailed instruction and guidance while Gen X and Millennials work better on teams.
  • Adopting effective communication: This is key for effective and timely communication. Understanding the preferred method of communicating that a customer wants can alleviate communication barriers. For Veterans and Boomers a fixed hour work week can mean they are not reachable after a certain time as they typically prefer a phone call or personal conversation. Millennials, on the other hand, have communicated via technology all their lives, and are continuously connected and readily available as such -- a text message later in the evening many not be intruding.  
  • -Identifying the most successful feedback techniques: Understanding how the generations view feedback can help avoid pestering clients with hourly updates, or on the flip side, worrying them with minimal updates. Developing a relationship with customers can lead to a clearer and tailored feedback channel. A “No news is good news,” approach may suit a Boomer client, but the same approach would not be suitable for a connected Millennials utilizing live feed software.
  • Recognize the different reactions to conflict: Avoiding conflict should be a primary goal in every customer relationship. However, when problems occur, understanding what approach a customer will take can expedite solutions. Whether the customer expresses their concerns via a corporate hierarchy as a sign of respect as is frequent with Boomers, or take an immediate and direct approach as is seen in Gen Y, they are both looking for relief. With this understanding one can present solutions to the right parties or teams both timely and directly, making best use of everyone’s time.
Read More

Understanding Warehouse Insurance and Liability

Nov 18, 2016 / by Bob Lilja posted in Logistics, Insurance, Liability, Warehouse

0 Comments

Your products are the life blood of your business. Their secure movement through the supply chain, from manufacturing point to final delivery to your customer, is critical to your success.

Read More

Driving Dissent

Nov 10, 2016 / by Steve Buckman posted in Team Building, Management, Communication

0 Comments

We all face the drive to “get it done” and usually it means “get it done right now!”  But sometimes in the rush to mark the next item off our “to do” lists, we stop listening. We stop engaging our partners – and we stop listening to constructive dissent which is often the last best defense we have against really getting it wrong!

Read More

The Advantages of a 3PL with blended Asset/Non-Asset Based Transportation Services

Nov 3, 2016 / by Johnny Kim posted in Transportation, Distribution

0 Comments

There are many transportation services to choose from when deciding which one is the right fit for your business.  A company with robust assets – a fleet of actual trucks providing service – paired with a strong network of carrier partners (brokerage) is able to provide a comprehensive, cost-effective transportation solution that may well be the best fit for your needs.

Read More

An Introduction to EDI

Oct 25, 2016 / by Richard Grennon posted in Logistics Technology, Electronic Data Interchange

0 Comments

What is EDI?  EDI is an acronym for Electronic Data Interchange and is commonly defined as: an electronic communication method that provides standards for exchanging data via electronic means without human intervention. 

Read More

How to Get a Good 3PL Solution

Oct 6, 2016 / by Arlene Slivka posted in 3PL, Pricing, Solution

0 Comments

You realize that partnering with a 3PL service provider can save you money and expand your capabilities.  Yes! Good idea!  Partnering with a 3PL is a smart option to take your business to the next level with a variable cost structure, flexible capacity along with technology and expertise to improve your supply chain.  What are some keys to get the solution you need? 

Read More

Subscribe to Email Updates

Posts by Topic

see all