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West Coast and California Logistics Blog

Can you successfully fight chargebacks issued by retailers?

Jun 14, 2018 / by Vicki Manzanares posted in Vendor Compliance, Chargebacks

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True or false: when a retailer issues a chargeback penalty to you, the fine is permanent and indisputable. 

In our experience as a 3PL provider, we find that chargebacks can be based on incorrect or incomplete information and are often worthy candidates for dispute. 

In this article, we’ll provide tips to help you fight these chargebacks and reverse unwarranted penalties. 

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Advantages of the Port of Oakland for Import Freight

May 24, 2018 / by Bob Lilja posted in Port Logistics, Northern California 3PL

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Just as Hollywood blockbuster films get more notoriety than independent films, the ports of Los Angeles and Long Beach tend to get all the attention when it comes to the movement of inbound container freight to the West Coast.  After all, these ports are the busiest in the U.S. and have set new volume records yet again in 2017.

As with a well-crafted indie film, however, the Port of Oakland should not be overlooked.  It set records of its own in 2017 and is increasingly relied upon as a port of entry for U.S. importers.

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Finding the Right 3PL Provider: Is Your Growth Journey a Logistics Dream or Nightmare?

May 17, 2018 / by Arlene Slivka posted in 3PL, 3PL Outsourcing, 3pl contracts

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It was a great day for your business – Costco agreed to carry your product, both in stores and online. Awesome!  

Your team worked hard for this deal and, after the celebration, you went home for some much-needed rest before starting to tackle this great new opportunity the next day with your current third party logistics partner (3PL).

That night, a vivid dream transports you to your desk the following morning. You call your 3PL provider to begin discussing a rapid ramp-up process for planned volume increases. But instead of excitement about the new opportunity, your 3PL instead expresses concern and tempers your expectations about what can be done and how fast.

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3PL Onboarding and Retail Compliance Requirements

Apr 27, 2018 / by Mimi Ma posted in Vendor Compliance, 3PL Outsourcing

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Whether it’s your first time outsourcing or you’re changing providers, partnering with a new third-party logistics (3PL) provider is an exciting time for your logistics operation.  It is a time for your weaknesses to be turned into strengths and for vital elements of your supply chain to be optimized.  As part of this, your 3PL will be focused on enhancing your performance in the eyes of your retailer partners, and meeting – and exceeding – your retail compliance requirements.  And it all begins during the onboarding process. 

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Product Distribution: Shrink Order-to-Delivery Cycle Time with Transloading and Deconsolidation

Apr 12, 2018 / by Jerry Critchfield posted in West Coast Distribution, Port Logistics, Distribution

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Transloading is by no means a new method of product distribution, but the rationale for implementing it has changed over the years.   In the past, transload operations were primarily a cost-savings play as the contents of multiple 20-foot and 40-foot ocean containers can fit into relatively fewer 53-foot domestic trailers.  This results in fewer trips and therefore lower costs.   With the “Amazon-ization” of the supply chain, however, transloading – and its ally, deconsolidation – continues to thrive as a go-to strategy for a different reason: speeding order-to-delivery time. 

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C-TPAT Certification: Is it right for you?

Mar 29, 2018 / by Bob Lilja posted in Port Logistics, C-TPAT

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Created in the aftermath of 9/11, the Customs Trade Partnership Against Terrorism (C-TPAT) was formed to strengthen and protect foreign trade and U.S. border security.  It is a private-public partnership between the U.S. Customs and Border Protection (CBP) and companies such as importers, exporters and many other supply chain professionals.  By pursuing C-TPAT certification, member companies can enjoy a variety of supply chain benefits that can boost operational safety and efficiency.  For some companies, however, these benefits may not outweigh the effort needed to meet requirements. 

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Food Distribution Logistics: Finding a 3PL Who Has What It Takes

Mar 15, 2018 / by Bob Lilja posted in Food Supply Chain, 3PL Outsourcing, Food Logistics

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Handing all or part of your food distribution operation over to a third-party logistics (3PL) provider may seem like a leap of faith.  After all, you’re relying on the 3PL’s ability to maintain food quality throughout the distribution cycle and to keep your company compliant with FDA and other requirements.  But with the proper due diligence, you can be confident in a provider’s ability to drive superior performance in all areas, from compliance and safety to operational execution and cost control. 

Here are a few key questions you should ask as part of your qualification process for food distribution partners. 

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Finding the Right 3PL for Chemical Warehousing Solutions

Mar 1, 2018 / by Robert Deiro posted in Chemical Storage

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There is no shortage of third-party logistics providers (3PLs) that claim chemical logistics expertise and have space for your hazardous and non-hazardous chemicals.  But, separating the seasoned pros from the less qualified operations can be difficult.  In this post, we identify 5 tips to help you find the right 3PL provider for safe and reliable chemical warehousing solutions.

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3 Candy Transportation Habits You May Need to Break

Feb 15, 2018 / by Jerry Critchfield posted in Confectionery Logistics

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When it comes to eating too much candy, some people find it a hard habit to break.  And, when it comes to candy transportation, many confectionery shippers have a few bad habits of their own.  The following details three common examples.

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Retail Suppliers: Why Supply Chain Metrics are Critical to Retaining Your Business

Jan 26, 2018 / by Arlene Slivka posted in 3PL Outsourcing

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In modern baseball, the analysis of player performance has less to do with time-honored traits (e.g., power, speed, agility) and increasingly more to do with metrics.  With these metrics, teams define the “best” players as those that perform well in key statistical areas like “on-base percentage” and “slugging percentage” – not necessarily who can hit the ball the farthest.  

The same is true in the modern supply chain, where – like baseball analysts – retailers keep score and measure statistics. And that close scrutiny ultimately increases the pressure on you, the retail supplier.

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