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Food Warehouse and the Food Safety Modernization Act

food warehouseIs your food warehouse compliant with the Food Safety Modernization Act (FSMA)?
The FSMA was signed into law in January 2011 in order to increase the FDA’s role in monitoring and policing food companies.  The gist of the law is to protect the public from real and potential health scares, and it certainly impacts food logistics and food warehouses.

The law is broken down into four areas of improving food safety.

1) Prevention
2) Inspection and Compliance
3) Response
4) Imports

The improvements encompass enhanced product tracking, record keeping, third party import certification, testing and international contamination prevention. 

How does your food warehouse conform to these new requirements?

In the event of a recall, the entire food supply chain needs to maintain 360 degrees of visibility and quality assurance monitored from one end of the chain to the other.  Therefore, adopting a ‘prevention’ rather than ‘reaction’ mentality is the way to go. 

Here are a few suggestions to keep your food warehouse in compliance:

  • Scrutinize human traffic in the entire food supply chain, including unauthorized personnel, visitors, suppliers and contractors.
  • Locate vulnerabilities that could cause food contamination in critical control areas.
  • Conduct mock recalls.  There are detailed federal regulations that describe how vendors of food for humans and pets must perform during a product recall. Even if nothing ever goes wrong with your product, you must be able to prove that you can track and trace any item by lot number.  Make sure any 3PL partners you have conduct their own mock recalls and share the results with you.  
  • Ensure that the warehouse management system can get the job done.  Is it sophisticated enough to do the detailed tracing that may be required during a recall?
  • Implement company audit standards that are reliable and compliant with operational and regulatory standards that promote rigid food defense practices.
  • Use integrated logistics services.  In an outsourced environment, consider maintaining the chain of custody of food products with a single provider for both warehousing and transportation. 

For information on choosing the right food warehousing partner, read our white paper: Choosing a 3PL for Food Distribution.  

An examination of your food supply chain

Examining your entire food supply chain may seem an arduous task.  On the other hand, dealing with the initial and snowballing effects of a food product recall can be even more difficult and would likely costs millions of dollars. 

Past reputation is not good enough.  Your outsourced food warehouse providers must comply with these new rules as part of your supply chain.  Even your long-standing suppliers must be looked at to ensure that your compliance is line with the FSMA directive.  If flaws are discovered it is wise to consider alternate warehouse and transportation providers to reduce your risk.  

Weber Logistics operates 16 food warehouses in California, Arizona and Nevada.  Our 40 years of experience in food logistics makes us a natural choice for food, alcohol and confectionery industries.  As members of various food and logistics associations we adhere to the policies and procedures as set out.  Contact us to learn more about our expertise in food warehousing and distribution at 855-GOWEBER (469-3237).

Contact Weber Logistics

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

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Container Drayage – Time is Money

Turn times at Southern California ports.  Does it ever seem like the time to retrieve your container is as long as the ocean transit time? 

Some claim that it can take hours to turn containers at the Ports of Los Angeles and Long Beach. But according to Bruce Wargo, President of Pier Pass, in-terminal turn times averaged less than an hour in January 2014.  There are other components, however, that add time and expense to the overall dray from port to the distribution facility. 

  • Booking the pick up and delivery with your drayage services partner
  • Time spent in the port – in-gate to out-gate
  • Queue time to collect a bare chassis
  • Additional time in line to get the container
  • Inspection
  • Time to deliver to the distribution facility, unload and return the empty container and chassis to the port. (Traffic congestion to the Inland Empire doesn’t help either.)

So how can you save time and money? You might find it helpful to read our Insight Paper:  Logistics Guide for Importers  – A Primer On What To Do AFTER Your Goods Have Cleared Customs.

Here are some tips you should consider now:

  • Use a drayage company with competitive rates. This will keep your profit margins from taking a hit. 
  • Plan for capacity needs.  Depending on your container volume, you’ll want a drayage services partner with ‘flex capacity’ to accommodate all available containers.  Last minute, emergency requests can spike the price. 
  • Quickly move containers to off-terminal locations.  Work with a drayage partner that can pre-pull full loads to nearby container yards for delivery to your customers.
  • Minimize demurrage and detention charges.  Make sure the company managing your drayage services proactively manages on-dock and off-dock time limits.
  • Get the documentation right.  Extra-long turn times of 2 to 6 hours are often the result of truckers arriving at the terminals with inaccurate documentation, or freight forwarders filing documents with too many mistakes.  Flag those lengthy visits and study each one individually to determine why it happened and what can be done to prevent future problems.
  • Employ a drayage company that can arrange collection at non-peak hours (5pm to 8am). Savings of $133.00 per forty foot container can occur as that is the “traffic mitigation fee” charged for moves during peak volume periods.  But beware, containers collected at night are potentially subject to late unloading fees at the warehouse and/or a stop off at an independent container yard to be delivered during regular business hours.
Solutions to reduce container transportation costs can be provided by a Southern California drayage company that has years of experience at the port, a plentiful fleet of trucks and a solid reputation.

Weber Logistics has been providing drayage services in Southern California for decades.  Weber can handle any volume levels with a strategic logistical plan that gets your containers off port and products to market quickly at the lowest expense possible.

Contact Weber at 855-GOWEBER (469-3237) to learn more about all of our 3PL services.

Contact Weber Logistics

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

Trouble with Retailer Chargebacks? 5 Tips for CPG Companies to Stay Compliant

Literally trillions of dollars in CPG merchandise is sold and shipped to retailers around the globe annually.  The cost of research and development is enormous and you have successfully brought your quality products to market.  Your brand is a household name and well recognized by consumers at the retail level.  The margins are good but it seems that a percentage of your profit is left on the table.  What can you do about it?

Over the past few decades retailers have amped up their vendor compliance with a view to speeding their order-to-cash cycle times and making their distribution centers maximally efficient.  When goods are not received before or after the expected date or contain errors in labelling the vendor is subject to a chargeback based on the percentage of the value of the shipment.

The following tips were taken from our longer paper: How to Reduce Retail Chargebacks in Your Vendor Compliance Program

5 Tips to Stay Vendor Compliant

1)  Advanced Shipping Notice (ASN) – One of the most significant violations is erroneous ASNs.  Retailers base their receiving of products on this notification in order to maintain a streamlined handling process at the DC level.  Inaccurate, late or missing ASNs are almost certain to attract a retail chargeback that could amount to hundreds or even thousands of dollars.

2)  UCC128 Barcode Labels – Essentially, these labels are a genetic make-up of a shipment’s contents.  Retailers depend on the scanned information received from the SSCC18 barcode to compare with the ASN.  Inaccurate, defective, un-scannable or wrong placement of the barcode can seriously disrupt the receiving process.  Retailers continually invest in benchmark technology to read the information and violation of the barcode will likely draw a penalty.

3)  Ticketing – Correct ticketing is crucial because it reveals the price, UPC, description, color, size and item number of the product being purchased.  Tickets that cannot be scanned or contain erroneous data are considered non-compliant and will generate a chargeback.

4)  Shortages/Overages – Short shipping product can produce penalties of up to 15% of the cost of merchandise.  So too, product substitutions.  On a $10,000 shipment that can mean a monetary fine of up to $1500.00.  That is a lot of profit margin left on the table.  Conversely, excess quantities shipped do not normally attract a penalty but you can still leave a bad taste with the retailer for having to absorb additional products at their own expense. 

5)  Timely Shipments – Purchase orders contain a start ship date and a cancel date.  One might think that it is always best to get the product to the retailer as quickly as possible.  However, retailers plan their receiving based on their best interests and allows them to schedule receiving and apply cross-dock strategies as they deem suitable.  Shipping prior to the start ship date or past the cancel date can result in a chargeback.

Experienced 3PL logistics providers can help you to curtail the number of retail chargebacks because of their knowledge of vendor compliance with the retailers.  Don’t forget, not all retailers have the same set of rules and employing a company that deals with compliance day in and day out can help to maximize your profit margins.

Download the full Weber Insight:

vendor compliance tips

Weber Logistics is a third party logistics company that specializing in retail compliant shipping of consumer products.  Learn more or contact us at 855-GO WEBER (469-3237).

 

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

Maximizing the Benefits of Shared Commercial Warehousing

public warehousing“Consume less, share better.”   -  Herve Kempf

Shared warehousing, also known as public warehousing, can’t sound anything other than cost effective, right?  Your goods are received, stored and distributed by a 3PL provider who has made all of the investment in buying or leasing land, building, equipment and labor.  Certainly that keeps cash flow in your pocket.  But are you getting the biggest bang for your buck for public or shared warehousing?

The sale of your merchandise goes through peaks and valleys throughout the year. It’s inevitable.  Marketing promotions and seasonal demand spike sales and move inventory.  At other times, you will experience a lull in sales and less activity in your part of the commercial warehousing space. 

Public Warehousing: For Every Action there is a Reaction

When sales are up more product is moving and logistics costs increase.  When sales dip, you may justify a cost reduction because of fewer transactions.  That’s variable cost pricing.  Your costs parallel your revenue stream.  During the high sales period it is imperative that you have ample space, equipment availability and adequate labor to execute your transactions.  Low sales periods will see less product moving, but are you paying less to your commercial warehousing partner?  Are you on top of these ebbs and flows to ensure that you are only paying for what your volume requires?

Getting the Biggest Bang From Your Commercial Warehousing Buck

Understanding the typical annual volume of your sales and the times of year that they occur is the first step to spending commercial warehousing costs wisely.  Open communication with your shared warehouse provider is essential.  Here are a few tips to maximize the benefits of public warehousing.

  • Know your past sales performance to negotiate the most effective pricing approach.  Use this knowledge to provide the very best volume projections for the succeeding year.  This will alert your provider to coming volume spikes so they can prepare.
  • Provide advance notice for seasonal or promotional events that will result in a surge of inventory and distribution.  Working with your 3PL several weeks in advance can ensure that you have adequate space, handling equipment and labor to accommodate these events. 
  • Consider future plans that are not picked up in your detailed analysis.  For instance, a new eCommerce initiative or a new product launch will skew your projections.  Talking to your commercial warehousing provider on a regular basis can produce solutions that may not otherwise have been considered.
  • Don’t confuse price with value.  Sure, you want to reduce labor during slow periods.  But make sure your provider maintains focus.  If quality slips, your total costs could actually rise if mistakes lead to costly chargebacks and customer dissatisfaction.

The overall key to maximizing value for dollar with your public warehousing partner is communication.  Past sales and future projections will never be 100% accurate but working together with your 3PL provider, on long-term and short-term planning needs, can curtail unnecessary expenses.

Weber Logistics is a specialist in commercial warehousing in California and throughout the Western US.  In addition to warehousing and distribution services, we also provide pick and pack services and complete transportation management through Weber assets and carrier partners.  Contact us at 855-GOWEBER (469-3237) to learn more.

  Contact Weber Logistics

 

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

Multi-Channel Fulfillment: Key Considerations

ecommerce fullfilment1E-Commerce sales continue to exceed expectations and companies are struggling to adapt their existing distribution infrastructure to service multiple channels. Some larger companies are investing big dollars into large, automated warehouses for eFulfillment.  Despite the fact that just 5.5% of current retail sales are online, these companies are investing now to achieve market share gains in the future, as online becomes the dominant channel. 

While 3PLs are sometimes relied on to design and operate these huge eFulfillment centers, many small and mid-sized companies also rely on 3PLs to manage both B2B and B2C fulfillment from the same distribution center.  Check out this video on multi-channel fulfillment.

If you are searching for a fulfillment partner to help distribute to ALL of your channels, here are a few things to look for:

  • Easy data exchange.Your fulfillment partner should be able to accept orders in multiple formats.  These days, details are typically received in electronic format and automatically uploaded into the warehouse management system for picking and shipping.
  • Accurate and efficient pick-pack processes. Lose just one of these things and you’ll be paying way more than you should.  Ask to observe potential providers’ pick-pack operations at peak volume.  What technology and processes are in place to ensure productivity and absolute accuracy?
  • Advanced inventory management systems. Your 3PL partners should be able to carefully manage inventory levels and picking protocols using a sophisticated warehouse management system. Inventory reports should be accessible online and the system should be able to automatically send replenishment notices when certain inventory gets to a minimum level you have prescribed.  
  • Integrated shipping services. A turnkey fulfillment service will include shipping. You can authorize the 3PL to use your parcel account for B2C orders or you can rely on their accounts for all major 3rd party shipping networks.  Be sure to check the daily cut-off time for orders that will ship the same day. 
  • Web-based track and trace. Outsourcing fulfillment should not mean giving up visibility and control.Order and inventory status should be readily available in real time via the web. Also, outbound shipment processing should record a tracking number that allows you to check the status of any shipment online. 
Some companies choose to separate out eCommerce fulfilment from the rest of their distribution network. In fact, these warehouses are often operated by the online sales division of the company. But this separation can create inefficiency, such as excess inventory and redundant building and system costs. Interested in learning more about multi-channel fulfillment?

Contact Weber Logistics

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

How Much Are Retailer Chargebacks Costing Your CPG Company?

There is no definitive information on the dollar value of retailer chargeback penalties for non-compliant shipments. But it’s estimated these charges represent about 1% of a supplier’s gross invoice amount.  

Let’s say you ship $10,000 worth of goods to a large retailer.  Because of non-compliance with a particular requirement – perhaps you missed the shipping window – they deduct $100 from their payment to you.  Annoying, but …hey, it happens. 

Now let’s say you ship $500,000 worth of goods and that charge becomes $5,000.  Hmmm.  This is starting to feel like real money.

Now let’s look at your annual invoices across all retail customers.  For a company with $80 million dollars in invoices, you could be looking at deductions of $800,000, or even more, for retailer chargebacks. 

Yikes. 

And that’s for a relatively small company.  For major manufacturers, supply chain errors result in millions in lost profit. 

So what can you do about it?   Well, here are thoughts taken from a longer article:  How to Reduce Chargebacks in Your Vendor Compliance Program.

1)  Make Sure Someone’s In Charge of Vendor Compliance – Many departments are affected by chargebacks, including Logistics, Sales, A/R but there is often no clear owner focused on fixing vendor compliance issues.  You can choose to do it in-house or the right 3PL can assist with the compliance role.  A 3PL that is serving many CPG customers must understand compliance dictates across many different retailers and can justify the resources put against compliant shipping.

2)  Challenge Chargebacks – Don’t automatically assume that any penalty issued by the retailer is valid.  Your own documentation is crucial to proving your compliance.  Photographs of the labelling of the shipment before it is loaded and driver notes of time-in and time-out are key pieces of evidence you may have to rely on.  Chargebacks often hit the books well after the actual date of the “infraction,” so maintaining a documented history of each shipment will help challenge penalties successfully.  Again, your shipping partner can and should help with this. 

3)  Ensure accurate ASNs – One of the biggest causes of chargebacks stems from late, incorrect or unreadable advanced shipping notices.  This information, transmitted to the retailer through EDI, details product and quantities of the intended shipment.  Retailers use this data to pre-plan receiving, identify discrepancies and give them the opportunity to cross-dock freight in order to speed the flow of product to the stores.  Get the ASNs right and you may address most of your compliance issues.

Frustrated CPG manufacturers may regard chargeback penalties as a separate source of revenue for the retailer, but they really just highlight opportunities to improve supply chain processes, making things better for the retailer and its suppliers.  Choosing a 3PL provider who is familiar with retailers’ routing guide requirements and ensuring compliant shipments takes the headaches away from you and puts compliance in the hands of an expert.

Interested in more tips to reduce retailer chargebacks?  Download this Weber Logistics Insight:

 

vendor compliance tips


Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

4 Tips for Choosing the Right Corrosive Chemical Storage Facility

Handling corrosive chemicals, whether liquid or solid, is a strictly controlled process.  Many risks present themselves if proper specifications and handling methods are absent.  Fire, explosions, leaks and human contact are a few of the unfortunate circumstances that could occur if the warehouse is inadequately constructed and the personnel are not sufficiently trained in corrosive storage and handling. 

Non-compliance can produce hefty penalties.  In fact, a major retailer received penalties in excess of $81 million because it did not have a dangerous goods storage and disposal program in place and failed to train its employees on proper hazmat management. 

Following are 4 tips for choosing the right warehouse for your corrosive material storage, handling and transportation.  More can be found at: Tips for choosing a partner for chemical storage and distribution.

1) OSHA Compliance – Regulations are in place to ensure the safe storage and handling of all goods in a warehouse, whether hazardous or not.  Specifically, materials that are corrosive carry their own safety regulations:

·         Corrosives must be stored separately from all processing and handling areas.

·         Adequate distance away from other non-compatible chemicals

·         Racking, flooring and walls must be constructed from materials that are resistant to corrosive contact

·         Area must be well ventilated and labelled with appropriate warning signs.

2)  Warehouse Construction – Storage rooms or areas for corrosive materials have strict specifications as to their construction.  Areas must meet minimum requirements as follows.

·         Concrete walls and ceiling.

·         Mechanical ventilation.

·         Concrete ramp at entrance and inside the area.

·         Concrete dike on the perimeter at a height of 12 inches.

·         Automatic sprinkler system

·         Air inlet and fireproof door.

3)  Fully Trained Personnel – All personnel involved in corrosives storage and handling must have certification based on state, national and international regulations.  Knowledge of handling, labelling and arranging the transportation of dangerous goods is mandatory to ensure safe chemical product distribution.      

In the event of spills, leaks or explosions in a corrosive storage warehouse, qualified staff can take emergency steps to minimize damage and prevent injury.  SDS (Safety Data Sheets) must be on site to ensure basic handling and provide instructions for clean-up and subsequent re-packaging.

4)  Hazmat Compliance – Governing agencies randomly perform audits of Hazmat records kept by the warehouse and/or transportation companies for dangerous goods compliance.  The assigned warehouse that the company uses for storage and transportation of dangerous goods must maintain records that show the receiving, storage time and outgoing shipments at all times.  Additionally, proof of ongoing training of the warehouse personnel needs to be available.  Ensure that the chosen warehouse has impeccable record keeping habits.

Weber Logistics is your answer to efficient dangerous goods storage and transportation requirements.  We are pleased to say that it has been over 19 years since we have had a lost time injury in our warehouse.  Learn more, or contact your Southern California chemical storage and transportation specialists at 855-Go-Weber (469-3237).

 

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

Review Your Warehouse Technology to Reduce Chargebacks

It’s a new year, and with it comes a new cycle for chargeback deductions.  Hopefully, if previous errors do not reoccur and the wrongs have been righted, then vendors stand a better chance of warding off chargebacks for 2014. 

If your primary focus in reducing chargebacks has been keeping human errors at bay, you may want to refocus efforts on the errors that can arise from an overlooked system or automated function.

warehouse technologyWe rely enormously on technology to help streamline warehouse processes and create efficiency gains, but often we take these automated processes for granted.  Sure, you may encounter an occasional system bug or glitch that you can’t prevent.  But what happens if there is an oversight in coding an application?  What happens if a retailer updates or makes revisions to their label, paperwork, or EDI requirements and that information fails to pass on to the parties responsible for making the warehouse system changes?  This kind of oversight can lead to hundreds or thousands of dollars in chargeback deductions.

To ensure that your technology continues to deliver and not present you with that surprise chargeback, conduct a periodic review of your automated and pre-programmed solutions for vendor compliance.  UCC-128 label specifications and paperwork requirements may change over time.  If you have these items designed to auto-map data to generate compliant labels or paperwork, it’s essential to have that mapping done correctly.  A retailer can change something as small as a character length requirement of a Store/Unit number present on a label.  A change this small has large consequences, in terms of chargebacks, due to the high impact of printing numerous labels.

Here are 8 technology-linked requirements for vendor compliance that would benefit from a periodic review:

  • Make sure retailer item, GTIN-14, SSCC-14 item setups in your system correspond with what is set up in the retailer’s system
  • Check the character length of store/unit codes on UCC-128 labels
  • Check Quiet Zone data on UCC-128 labels (i.e. dept. number, dept. description, product group, product type)
  • Make sure barcodes on UCC-128 labels are fully scannable and are not getting cut-off
  • Check reference field data on UPS or FedEx labels (i.e. store/unit number or other data appearing in Reference Field 1)
  • Correct format and character length of load authorization or routing confirmation numbers on Bills of Lading and in the 856 (ASN)
  • Check special notes or ancillary information required on Bills Of Lading
  • Correct format and character length of carrier SCAC and PRO numbersCheck required data elements on the packing lists (i.e. freight/payment terms, PO number, consignee sku, UPC)Ensure proper assignment of third party or collect billing account numbers and addresses for small package and LTL shipments


You might have the most aggressive audit procedures for vendor compliance, but if your systems are not programmed correctly, with proper alignment to retailer requirements, you are vulnerable to chargebacks. 

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

Logistics Costs: The Boomerang Effect of Price-Based 3PL Selection

Let’s face it, competitive transportation and warehouse rates are critical to earning new 3PL business.  Providers need to be ready to look for any and all efficiencies when pricing a deal, because that’s what shippers expect in their efforts to manage logistics costs.  

price based 3pl solution

 

But, for some shippers, price is the dominant selection criteria, trumping all else.  Users of 3PL services need to recognize that there is a downside to a “lowest price” selection strategy that could more than offset whatever value is created in the price negotiation phase.  Let’s call it the “boomerang effect” of price-based 3PL selection.

For quality-conscious 3PLs, a lowest-price strategy is impossible to sustain.  The investments required – in people, systems, training, and process engineering – preclude such a strategy.  When the absence of profit prevents the organization from investing in the business, gaps are created that impact service.
 
Quality Gap
Doing more with less can lead to inaccurate orders, missed deadlines, poor-quality packaging.  These, in turn, may lead to retailer chargeback penalties, rework projects, lost sales orders from disgruntled customers, and other profit-draining impacts – all detrimental to keeping logistics costs low.

Technology Gap
Logistics management systems are critical to driving accuracy and efficiency, from strategic initiatives like network optimization to day-to-day tactical strategies, such as intelligent slotting and route optimization.  When the right technology is not available to support such strategies, money is left on the table and logistics costs rise.
 
Innovation Gap
Innovation is fueled, in part, by engineers and quality professionals who regularly audit processes to identify waste and new and better ways to operate.  A lowest price strategy may not allow for staff investments beyond those required for direct operations.  But the costs for such staff investments typically dwarf the value they create through innovation and continuous improvement. 

We can all agree that PRICE MATTERS in 3PL selection, but what matters most is getting to the LOWEST LOGISTICS COST for the shipper.  A price-based 3PL selection process can actually undermine cost reduction efforts.  We need to avoid the tendency to commoditize logistics services.  Instead, we need to work together to make the Purchasing department partners in a process designed to drive maximum value for the organization.  

Contact Weber Logistics

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

Connect with Weber Logistics on Google+

Rules for Good Customer Service in Logistics

customer service logisticsGood customer service is the lifeblood of a logistics business.  It’s all about retaining your customers and sending them away happy – happy enough to pass positive feedback about your company to others.  The essence of customer service logistics is forming a relationship that customers want to sustain over time.

How do you go about forming such a relationship?  By remembering the one true secret to good customer service:  you will be judged by WHAT YOU DO, not WHAT YOU SAY.
Here are some simple tips for maintaining good customer service logistics in your daily interactions.


1.    Answer your phone.  When customers call, they want to know you are there and ready to help with regular or urgent requests.

2.    Don’t make a promise unless you plan to keep it.  Reliability is one of the key attributes to a good relationship and good customer service in logistics.   Think before you make a promise. 

3.    Listen.  This is a lost skill.  Nothing is more exasperating to a customer than communicating a requirement, then discovering that no one has been paying attention.  Important issues should be documented and monitored until action has been taken.

4.    Deal with complaints.  No one likes to hear complaints, but how you deal with these complaints may be your best opportunity to demonstrate great logistics customer service.  Customers appreciate prompt action to address problem issues.   

5.    Train.  Too many companies assume that good customer service is common sense and that staff instinctively understand how to deliver it.  Not necessarily.  Invest the time to explain your expectations and desired behaviors. 

6.    Take the extra step.  Whatever that extra step is.  Customers notice when you go “above and beyond” and will tell others when you do. 

Logistics management has become a sophisticated discipline, requiring smart people, engineered processes and advanced technology.  But, in the end, customers will judge you on how well you handle simple, day-to-day interactions.  Third party logistics is a customer service business, and great customer service must be a core competency. 

Interested in learning more about Weber Logistics solutions?

Logistics Needs?Contact Weber Logistics

Weber Logistics is the leader in West Coast and California logistics, warehousing and trucking.

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