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West Coast and California Logistics Blog

A Spotlight on KPI Metrics: On-Time Shipping

Jan 6, 2017 / by Mimi Ma posted in Metrics-KPIs, Onboarding, 3PL

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Holding your 3PL accountable to deliver on the service promise can be difficult.  However, a key component of that is monitoring key performance indicators (KPI’s).

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The Key to Upholding Quality in an Operation: Internal Audit Programs

Aug 23, 2016 / by Mimi Ma posted in 3PL, Management, Warehouse operations, Onboarding, Productivity, Distribution Center, Logistics Management

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Does your warehouse or 3PL provider have an internal audit program in place?  It is critical for all operations follow standard operating procedures (SOP’s) – that’s how you get to the quality we need to deliver on our promises. 

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What to Expect After the 3PL Selection Process

Apr 21, 2016 / by Eden Castaneda posted in 3PL Outsourcing, Logistics Customer Service, Onboarding

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As the saga of the 3PL selection process comes to an end and a contract is signed, one must prepare for what comes next. A new journey with your 3PL is now beginning; a journey called the onboarding process.

The onboarding process shows a great deal about the 3PL partner you selected. At this time the truth comes out; maybe you received amazing rates, but now experience a lack of service and attention. Maybe you paid well above market price, but the service is impeccable. Regardless, you want to know what you are getting into, good or bad. A company’s onboarding process will ultimately say a great deal of how it operates in the long run and will set the tone for the relationship.

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