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West Coast and California Logistics Blog

What to Expect After the 3PL Selection Process

Apr 21, 2016 / by Eden Castaneda posted in 3PL Outsourcing, Logistics Customer Service, Onboarding

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As the saga of the 3PL selection process comes to an end and a contract is signed, one must prepare for what comes next. A new journey with your 3PL is now beginning; a journey called the onboarding process.

The onboarding process shows a great deal about the 3PL partner you selected. At this time the truth comes out; maybe you received amazing rates, but now experience a lack of service and attention. Maybe you paid well above market price, but the service is impeccable. Regardless, you want to know what you are getting into, good or bad. A company’s onboarding process will ultimately say a great deal of how it operates in the long run and will set the tone for the relationship.

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Establishing a Relationship with Your 3PL Provider: 5 Points to Communicate

Mar 4, 2016 / by Eden Castaneda posted in Third Party Logistics, 3PL Outsourcing, Logistics Customer Service

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With costs consistently rising, a 3PL partnership should be defined by more than just the cost of storing and shipping a pallet. For example, how much value does this 3PL bring? Do you even have a “relationship” or are they simply another vendor sending another invoice? Well, some of the best results are derived from companies who outsourced 3PL services and developed a relationship with them.

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You Can’t Build Success on a Rocky Foundation: Things to Consider During Onboarding

Sep 10, 2015 / by Connie Anderson posted in West Coast Distribution, Third Party Logistics, Logistics Systems, Logistics Customer Service

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Any good relationship requires a solid foundation to build upon. In order to establish a solid foundation you need trust, respect and commitment. This same foundation is necessary when partnering with a new third party logistics company. Although each person has their own way of doing things in a relationship, both individuals must trust the other has their best interest in hand. The same principal applies with the client – provider supply chain relationship.

As the onboarding process begins, clients should be open to accepting the standard operating procedures (SOP’s) of their new logistics partner. At Weber we have found may clients want to replicate the systems and procedures they were previously utilizing. If you bring your same routine to your new 3PL partner, you will experience the same results and will NOT maximize efficiencies. Leaving old systems and procedures behind are crucial steps to establish the foundation for success in the short term and long term.

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Why Grading a Potential 3PL Partner is Like Grading a Restaurant

Aug 20, 2015 / by Connie Anderson posted in Third Party Logistics, Organizational Dynamics, Logistics Customer Service

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Do you ever feel like breaking out of the everyday routine and trying a new dinner spot? Well before hopping in the car and driving aimlessly, try turning to the internet to find suggestions and reviews of a few places. Now what are the key things most people look for in a restaurant? Perhaps… parking availability, the ambiance of the venue, hi-tech ordering gadgets, cleanliness of the restrooms, or price on the menu? Those are all good characteristics to review, however, don’t forget the most important of all… SERVICE!

A lack of service can ruin an entire dinnercheckbox-_service experience and detour you from ever returning regardless of how tasty the food was. Just as you evaluate and value the service at a restaurant, you should evaluate and value the service of a potential third party logistics warehouse. By service we are referring to “associate engagement” within the 3PL. For many companies in the market for a new 3PL, there will be an intense focus on the economics, contract provisions, possibly IT capabilities, however, we know that when associates are engaged in our business and more importantly, in our client’s business, we win and our clients win. If you can refuse to go back to the restaurant, why should your product keep going back to a warehouse with poor service?

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Is the Honeymoon Over with your Current 3PL?

Jun 18, 2015 / by Connie Anderson posted in West Coast Distribution, Third Party Logistics, 3PL, Logistics Customer Service

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Many will say there is no better part of a relationship than the honeymoon phase. Both parties are always there for one another, care extremely about their partner and will do anything and everything to keep their partner happy. You are barely scratching the surface and uncovering your partner’s true identity. Things seemed great at first, but what if you are not so happy now with what you find? Suddenly promises are broken, goals are different and the synergy is gone.

It’s possible you overlooked investigating a few things because they looked great at the surface level. If your 3PL is not living up to the expectations from when you signed the contract, it might be time to start exploring other options and re-evaluating your current provider.

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6 Essential Logistics Key Performance Indicator (KPIs)

May 7, 2015 / by Connie Anderson posted in Logistics Management, Logistics Customer Service, Metrics-KPIs

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We live a world today filled with data. Your logistics company may be investing in technology upgrading systems, but are you taking full advantage of the data you currently have in front of you?

We’ve all heard it again and again… “The numbers don’t lie”. Key performance indicators are crucial in evaluating your supply chain’s performance. KPIs can tell if work is being done efficiently. There are countless KPI’s that can be used depending on the needs and wants of the customer. It doesn’t matter how many reports you run, if they do not have meaning.   

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Logistics Customer Service - The Shift From Paying to End Customer

Jun 11, 2014 / by Connie Anderson posted in Logistics Management, 3PL, Logistics Customer Service

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What is logistics customer service?  Well, traditionally it has meant logistics companies focused on providing great service to their paying customers.  But lately 3PL providers are taking a vested interest in the end customer – for consumer product companies, that would be the retailer  – to make sure all delivery compliance rules are met and to learn how to make the receiving process more efficient.

For instance, in conversation with a 3PL, one retail chain asked if the following improvements could be made:

•    Punch holes in the sides of heavier boxes for easier maneuverability from dock to shelf.
•    Pick and pack orders according to category, with multiple products packed according to each aisle in the retail store.

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